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Call Center Representative/IESBDC (UEC)

Call Center Representative/IESBDC (UEC)

The Inland Empire Small Business Development Center (IESBDC), operated by University Enterprises Corporation at CSUSB, is hiring a part-time Call Center Representative to support its client outreach and intake efforts across Riverside and San Bernardino counties.


Position Highlights:

  • Maintain MIS and EDMIS System and act as technical support for Centers
  • Respond swiftly and courteously to all potential customer phone inquiries
  • Conducting inbound and outbound customer service calls
  • Communicate effectively, in writing, verbally, and via telephone, with all levels of personnel and clients
  • Fulfills requests by clarifying desired information, scheduling appointments, and forwarding other service requests.
  • Documenting details of all calls and customer interactions
  • Rescheduling or canceling meetings in a timeous manner.
  • Collaborate with the intake manager and other team members to improve customer service and handle high call volumes
  • Collect pertinent information from clients such as addresses, phone numbers, business status information and demographics
  • Responds to 30-50 calls per day
  • Educate clients on programs and other service offerings
  • Managing multiple systems and programs simultaneously
  • Other duties as assigned.
  • Requires some travel, with occasional evening and weekend commitments


Minimum Qualifications

Education: High School Diploma

Experience: 1 Year General Office Experience

Other:

  • Good written and oral communication skills.
  • Ability to learn new program and service offerings quickly and discuss options and features in detail.
  • Ability to independently handle multiple work unit priorities and projects.
  • Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area.

 

Learn more and apply here: Call Center Representative

Additional Info

Job Type : Part-time

Education Level : High School

Job Function : Customer Service

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